1 What Information We Collect
When you register and use Kesino's services, we collect certain types of information — solely to provide our services, ensure security, and meet legal obligations. The table below outlines the types of data collected and their purposes:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security & Technical Support |
| Usage Data | Game history, betting data, login times | Service Improvement & Responsible Gaming |
We only collect information that is strictly necessary — no unnecessary personal data is requested. No additional data is collected without your consent.
2 How We Collect Data
Kesino collects information through several methods, each of which is transparent and carried out with your knowledge:
- Provided directly: Information you provide directly through the registration form, KYC upload, support chat, or email.
- Automatically collected: Technical data is automatically collected via cookies and log files while you browse the site.
- Payment Processors: Transaction details are received from the payment gateway during deposits and withdrawals.
- Third-Party Verification: Data may be shared with audit agencies for KYC and identity verification purposes.
3 Purpose of Data Use
Kesino uses your information for the following purposes, each directly related to delivering our services and ensuring your security:
- Account Management: Required for registration, login, and account security.
- Payment Processing: To process deposits and withdrawals quickly and securely.
- Legal Compliance: To comply with anti-money laundering regulations and KYC requirements.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Customer Service: For troubleshooting and customer support.
- Promotions: To send you relevant offers based on your preferences (subject to consent).
- Service Improvement: Used for analytics to improve your platform experience.
- Responsible Gaming: To identify unusual playing patterns and provide timely support.
We never sell your data to advertisers or third parties. If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time.
4 Data Retention & Security
Kesino uses industry-standard security measures to protect your data. Our servers are hosted in international data centers and kept under continuous monitoring.
Security Measures
- 256-bit SSL Encryption: All data transmission is encrypted.
- AES-256 Encryption: Sensitive data stored in our database is encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Firewall & DDoS Protection: To protect against cyber attacks.
- Regular Security Audits: Regularly audited by a third-party team of experts.
- Restricted Access: Only authorized personnel have access to specific data.
5 Sharing Information with Third Parties
Kesino may share your data with third parties in the following limited circumstances. In each case, the amount of data shared is kept to a minimum:
| Third Parties | Purpose | Data Type |
|---|---|---|
| Payment Gateways (bKash, Nagad) | Transaction Processing | Payment Information |
| KYC Verification Services | Identity Verification | ID & Photo |
| Law Enforcement Agencies | Legal Obligations | By court order |
| Cloud Infrastructure | Data Hosting | Encrypted Data |
We never sell or share your data with advertisers, data brokers, or any other party for commercial purposes. All third parties we work with are bound by strict confidentiality agreements.
6 Cookie Policy
Kesino uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. Below is an overview of the types of cookies we use:
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.
7 Your Rights
Every registered user on Kesino has the following rights regarding their personal data:
Right to Access Data
You can request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
After account closure, you can request deletion of specific data.
Right to Restrict Processing
You can request that your data no longer be used for specific purposes.
Data Portability
You can request a copy of your data or ask for it to be transferred elsewhere.
Right to Object
You can object to the use of your data for marketing or profiling purposes.
To exercise this right support@kesino.betEmail us at. We will respond within 30 business days. Please note that due to certain legal obligations, immediate deletion of all data may not always be possible.
8 Minor Protection
Kesino strictly prohibits anyone under the age of 18 from registering or participating in gaming. Our privacy policy includes special provisions to protect the data of children and minors.
- Age verification is mandatory at the point of registration.
- We do not knowingly collect data from anyone under the age of 18.
- If we suspect that a minor's data has been collected, the account will be immediately closed and the data deleted.
- Parents can request deletion of their child's data.
9 Data Retention Period
Kesino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Active Account: All data is retained for as long as your account remains active.
- Closed Account: Financial data is retained for up to 5 years after account closure (as required by law).
- Transaction Records: 7 years, in accordance with anti-money laundering laws.
- KYC Documents: 5 years after account closure.
- Technical Logs: Up to 12 months maximum.
- Marketing Data: As soon as consent is withdrawn.
Once the retention period expires, data is securely destroyed or anonymized.
10 Privacy Policy Updates
Kesino may update this Privacy Policy from time to time. Prior to any significant changes, we will:
- Notifications will be sent to your registered email.
- We will display a clear banner notice on the site.
- The date and summary of any changes will be noted on this page.
Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
11 Contact
Contact us for any questions or requests regarding the Privacy Policy:
- Email: support@kesino.bet
- Live Chat: Click the chat button at the bottom right of the site
- Time: 24/7, seven days a week
Send formal data protection complaints to us via email. We aim to respond within 48 hours.
Why Trust Kesino's Privacy Practices?
The Core Pillars of Our Data Protection
All data transmission and storage is secured with 256-bit SSL and AES-256 encryption, ensuring bank-grade security.
We never sell your personal data to third parties. Your data is used solely for the purpose of providing our services.
View, update, or request deletion of your data at any time. Full control stays in your hands.
Data is never held longer than necessary. Once the retention period expires, it is securely deleted or anonymized.
We comply with international data protection laws and local regulations, with regular legal reviews conducted to ensure ongoing compliance.
Our team is available 24/7, seven days a week, for any privacy-related queries.